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Webhooks

Push TWT Chat platform events to your external service in real time so you can automate business workflows.

What You Can Do​

  • Receive real-time chat events such as unreplied visitor messages and new session creation
  • Verify request signatures to make sure webhook requests really come from TWT Chat
  • Subscribe only to the event types your system needs

How To​

  1. Setup Guide - Configure the webhook URL and event subscriptions in the console
  2. Signature Validation - Verify the source of every incoming webhook request
  3. Event Types - Review supported events and trigger rules
  4. Payload Reference - Parse the request body structure

What You Get​

  • Use chat events to trigger CRM updates, ticket creation, notifications, and other workflows
  • React immediately when events happen instead of polling
  • Integrate with existing systems through a low-coupling event model