Installation

Embed the TWT Chat widget on every page of your website.

Install

Copy and paste the following snippet before the closing </body> tag on each page:

<!-- Start of TWT Chat code -->
<script>
  window.__twt__config = {
    appid: 'YOUR_APP_ID',
    lang: 'zh-cn',
    theme: 'light',
    sbs: '',
    sbs_mm: '',
    ranstr: '',
    name: '',
    nickname: '',
    email: '',
    phone: '',
    icon: '1'
  };
  (function (n, t) {
    var e = {
      init: function () {
        var n = t.createElement('script');
        n.async = !0;
        n.type = 'text/javascript';
        n.src = 'https://visitorchat.twt.com/install/core.js?version=v1.2';
        t.head.appendChild(n);
      }
    };
    e.init();
  })(window, document);
</script>
<!-- End of TWT Chat code -->

tip

You can copy a prefilled version of this snippet with your appid from Settings > Website Code in the TWT Chat console.

Configuration Fields

Field	Type	Required	Description
appid	string	Yes	Unique application identifier from the console
lang	string	No	UI language: zh-cn, zh-tw, or en
theme	string	No	Theme mode: light or dark
icon	string	No	Launcher style. "1" shows the default icon and "2" hides it
sbs	string	No	Unique customer identifier
sbs_mm	string	No	Customer signature
ranstr	string	No	Random string, recommended to be 16 characters or longer
name	string	No	Customer full name
nickname	string	No	Customer alias
email	string	No	Customer email
phone	string	No	Customer phone number

For details about customer identity fields, see URL Parameters and Customer Information.