Introduction
TWT Chat is a customer support SaaS platform that provides multiple integration methods to help you add real-time chat to websites and applications quickly.
Integration Methods
| Method | Best For | Description |
|---|---|---|
| Website Widget | Your own website | Embed a floating chat entry so visitors can start a conversation without leaving the page. |
| Chat Page | Email, apps, social media | Open a standalone chat window through a link or self-hosted HTML page. |
| Webhooks | Business system integration | Receive platform events such as unreplied messages and trigger automation. |
| Open API | Deep integration | Create sessions, send messages, and manage customer data through REST APIs. |
Prerequisites
- You have a TWT Chat account
- You have created an application in the console and obtained the
appid